What it takes .

• Customer service
• Communication skills
• Ability to learn quickly
• Troubleshooting/problem-solving skills
• Ability to work under pressure
• Adaptability
• Teamwork skills
• Interpersonal skills
• Support experience
• Integrity

Customer experience – It’s all about how the end users “feels” about the support received. It’s the ability to be empathetic to the end user’s situation (or challenge), to have heightened listening skills, product and service expertise, and a solutions that fits the situation.